Document, Manage, and Control Customer Complaints
The International Organization for Standardization (ISO) and the FDA’s Quality System Regulation (QSR) require well-established processes to effectively monitor and control customer complaints. To ensure effective governance and compliance, your complaint handling system should not only collect feedback from unsatisfied customers, it should also have the capability to effectively document the failure investigation process and link to the appropriate Corrective and Preventive Actions (CAPA).
CQRM XD’s Complaint Management Module provides you enhanced visibility into product or manufacturing challenges. Its powerful workflow engine documents and automates critical business processes, including documentation, management, and control of customer complaints in a streamlined and efficient cloud-based system.