Accreditation, Credentialing and Privilege Management

CQRM XD: Accreditation, Credentialing and Privilege Management

A One-Stop Cloud Solution for The Entire Lifecycle of The Accreditation and Credentialing Process

Accreditation module provides an end-to-end planning, activity management, documentation, and communication solution for the Accreditation. The solution will help Accreditation Boards, Certified Accreditation Bodies and Partners tie various disparate functions into a single software platform thus increasing efficiency and accountability in accreditation engagements and their ongoing maintenance and certification activities. The information flow and exchange cuts across Program Manager, Lead Assessor, Witness Auditor, Client Manager, and other core internal and external stakeholders.


  • Assessment/Activity Scheduling 
  • Assessor/ Auditor assignment based on qualifications.
  • Assessment communication and notification
  • Assessment Execution and documentation 
  • Witness Audits
  • Findings Management and Criteria Matrix (Requirements) Assessment
  • Activity and Documentation Approval


  • Interoperability between internal workflows and external systems. Auto-Fill data in multiple places in Forms, Workflows, and Documents.
  • Automated official & formal reports.
  • Allows Auditors & Assessors to work securely while visiting customers & other third-party organizations in the offline workplace.
  • Embedded Digital Content Management System supporting all file types.
  • Creates and controls business-centric forms.
  • Manage & Trigger Workflows, Tasks, Events and Changes, allowing collaborative work without system constraints.

Rapidly Configurable Applications for Various Sectors

For Life Sciences Sector:

Efficiently Manage Required Certifications and Accreditation Workflows and Non-Conformances. Be Always Accredited.

  • Receiving and maintaining accreditations from organizations like AALAC for Animal facilities, MDSAP for Medical Device manufacturers along with various local permits and certifications are essential for continuous operations of the businesses.
  •  The Accreditation module provides opportunities to have ready configuration be always ready to meet the requirements of these essential approvals for running efficient operations without interruptions and undue risks. 

Works The Way You Work with Full Security & Data Integrity

Secure Access

Predict Compliance Risk, Prioritize Actions and Be Always Ready for The Next Inspection.

For Hospitals and Health Care Providers:

Seamlessly meeting complex standards, policies and controls requirements of accreditation for Joint Commission of Health in the USA and internationally or similar government bodies in specific countries are critical for continuity of operations.

Hospitals: Standards for Continuity of Care, Patient Care/Education, Care of Patients, Management of Medication, Continuous Quality Improvements, Responsibility of Management, Facility Management & Safety, information management and human resource management and policies are some of the processes and workflows that can be personalized for each country or jurisdictions.

Providers: Credentialing management and background information from professional licensing authorities are automatically captured and stored in individual personnel files. These credentials can be linked with contracts. 

Privilege Management: Delineation of privileges for each provider at various facilities and the required management process can be automated.

For Accreditation Bodies and Certifying Organizations:

CQRM Accreditation Module can automate your internal processes and operations and makes it easier for the customers to be efficient in handling inspections and be always ready.

  • Manages granting and reviewing of approvals.
  • Provides and audit trail for documentation and evidence control.
  • Generates action item emails for continuous review of your documents.
  • Manages quality findings, contractors, suppliers, and third-party service providers on a global scale.
  • Manage Human Capital: Assign role-based trainings across the organization to gain visibility and insights in the employees’ performance.
  • Runs reports on all past and present activities to prepare for future audits.

Closed Loop Accreditation and Re-Certification Process.

Key Features

Intelligent Resource Management

  • Qualification and availability-based scheduling.
  • Offline Assessors’ tools

Streamlined Workflow Management

  • End-to-end accreditation processes with task management capabilities
  • Scope Management, Auto-generation of multi-lingual reports
  • Automated Web Publishing

Digital Information Transformation

  • Configurable Dashboards
  • Embedded Content Management
  • Multi-dimensional searches

Integration and Compliance Framework

  • Seamless integration with internal systems, assessors, auditors, customers, and external stakeholders
  • Audit Trail for traceability
  • Standards-based compliance measures

Solution Screenshots

Ready to learn more? Book a free demo.

Heidi Krueger

Head of Quality Assurance

Heidi leads Xybion’s Quality Assurance practice. She has over 20 years’ experience in designing and implementing quality assurance policies. Since joining Xybion in 2000, Heidi worked with several clients to design quality policies and ensure compliance. She is responsible to hosting Xybion customer audits. Heidi has a BA degree in Biology from The King’s College.

James Castonguay

Product Technology Lead

James provides leadership to Xybion quality management systems including product design, development and client delivery. James started working with Xybion in 2002 in its Canadian division. He is now managing product delivery from the United States. James has a master’s degree in mathematics and minor in informatics from the University of Sherbrook, Quebec, Canada.

Dave Chiaramonte

Enterprise Assets and HSE Leader
Dave brings diverse and deep expertise to his leadership role as the leader of Enterprise Asset Management (EAM) and Employee Health & Safety line of business. Dave has over twenty years of experience within the Information Technology industry including development, implementation and integration of complex Enterprise Systems in large corporate environments. He is a highly regarded technology leader in IBM’s Maximo Asset Management Product implementation. Dave worked with BMS and Dupont pharmaceuticals before joining Xybion in 2004.

Tom Klapmuts

Digital Lab Solution Leader

Tom provides leadership in design, delivery and revenue growth of Xybion digital lab solutions. He is an experienced client solutions manager with a demonstrated history of working with many clients globally to solve their business problems. Tom has training in U.S. Food and Drug Administration (FDA), Good Laboratory Practice (GLP), Life Sciences, CRO Management, and Clinical Development. Before joining Xybion, Tom worked for pharmaceutical companies such as Merck and Schering Plough. Tom is a Purdue university alumnus.

Priya Rajesh

Head of Sales: APAC | Head of Operations: India

Priya is responsible for Xybion business growth in APAC region. She brings over two decades of experience in Business Consulting and Operations Management. Her deep expertise in diversified areas, including strategic alliance and partnership management, diversity and inclusivity initiatives and employee development, will amplify Xybion’s global strategic relationships and will strengthen the company’s executive leadership in India. In her last role at Conduent, she served as Director-Marketing & Bid Management. Prior to this, Priya has worked with Infosys and Covansys (now CSC). Priya holds degrees in microbiology & health management.

Raji Bijur

Head of Quality Control & CSV

Raji leads Xybion Quality Control function. She has over 22 years of experience in software quality management, CSV, SQA, software process & KPI development and industry benchmarking. She has strong process implementation knowledge including ISO, CMMI, Agile, Scrum, Six Sigma, Lean. Certified CSQA, CSV, GCP, and GAMP. Raji has led implementation of QC processes in Robotic Process Automation (RPA) projects. Before coming to Xybion in 2019, she worked with IQVIA (Former Quintiles), Infosys, Aris Global, Mphasis and serving clients across different market segments. Raji has a bachelor’s degree in information science & technology and MBA from Indian Institute of Management, Ahmedabad.

Bob Friedman

Chief Solution Architect

Bob Friedman has over 25 years of experience in Preclinical information systems at Xybion Corporation as a developer, development manager and Chief Solution Architect. He has been an active member of the CDISC SEND standards consortium for five years as well as the PhUSE / FDA Industry Collaboration. Bob has previously worked for Synthes Orthopedics, NYU Medical Center and the New York State Department of Health. He has a master’s degree in Biomedical Engineering from Rensselaer Polytechnic Institute.

Gokul Panda

Head of Platform and Product Development

Gokul is the Head of Platform and Product Development, responsible for developing new and critical platforms and products. He has over 20 years of enterprise software development in the life sciences industry and related fields. Gokul holds both a Bachelor’s Degree and Master’s Degree in Engineering from the Indian Institute of Engineering, Science, and Technology. Gokul’s unrivaled expertise in enterprise software architecture and solutions provides Xybion’s clients with leading product functionality, innovation, and platform stability.

Anu Roy

Chief Solutions Delivery Officer

Anu manages project delivery and relationship. She has over 18 years of Life Sciences industry and IT services experience. Anu has a strong track record of designing and developing digital solutions, management consulting, quality & compliance Management, CLM, process & key metrics design, program execution & improvement and account management. Anu is a recipient of the STEM WOC ‘Technology Rising Star ‘by US Women’s magazine in 2014. She has received several other awards including Infosys Consulting Architect Award for outstanding achievement in 2011, RCL Crown Golden Brain Award in 2013. Anu is a guest columnist at Pharmaceutical Compliance Monitor and published in several international business magazines. Anu has a bachelor’s degree in Biochemistry and MBA in marketing.

Keith Dempsey

Chief Information Officer

Keith Dempsey has joined Xybion as our global CIO. He brings 20+ years of progressive Information Technology experience from Merck, AIG, Barclays and PriceWaterhouse. Focusing his career on building global strategies that capitalize on progressive technologies that scale in accordance to realized business growth. His experiences range from introducing new technologies that facilitated a competitive advantage for Merck, introduced new and scalable technologies for AIG Investments, and created progressive global organizational improvements for Barclay’s Capital. Keith has a degree in Chemical Engineering from Clarkson University and an MBA from William Paterson University.

Steve Porfano

Executive Vice President & Chief Financial Officer

Steve manages Xybion corporate function which includes Finance, HR, Legal and QA. Steve joined Xybion in 1989 as Corporate Controller and was promoted to Chief Financial Officer in 1991. As Chief Financial Officer, Steve is responsible for the establishment, enhancement, coordination and administration of the Company’s financial systems, internal controls, and related areas. Additionally, he is the corporate liaison to the Company’s bank, independent certified public accounting firm and governmental compliance and financial auditors.

Kamal Biswas

President & Chief Operating Officer

Kamal joined Xybion as its President and Chief Operating Officer in 2018. He is an acknowledged leader in the life sciences industry and has over 20 years’ experience in management consulting and pharmaceutical business. Very recently, Kamal was a Partner and leader of the global Life Sciences practice at Infosys Consulting. Before that, he spent several years working with pharma companies including Novartis Pharma and Ciba Geigy to manage manufacturing and late-stage R&D functions.

Pradip K. Banerjee, Ph.D., MBA

Chairman of the Board & Chief Executive Officer

Dr. Banerjee is an entrepreneurial senior executive with 30+ years of in-depth experience in the global Life Sciences, Healthcare and Services industry in global operations, strategic management, business development, investments and new ventures creation, M&A and Buy-outs. Prior to acquiring Xybion in 2008, Pradip served as President and CEO of Science Center in Philadelphia focused on creating, incubating, managing and investing in science based new companies. He was the Partner-in-Charge of the pharmaceutical Research & Development unit of Accenture where he created the R&D consulting unit and had grown it to become $100+ million worldwide business. Dr. Banerjee holds a Ph.D. in Pharmaceutical Sciences from University of Wisconsin-Madison and an MBA from the Wharton Business School of University of Pennsylvania.

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