A Quality Management System (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS is usually implemented as part of an organization’s overall business strategy.
It provides a framework for:
- Setting priorities
- Measuring result
- Making continuous improvements
Many organizations implement a QMS solution embedded with an enterprise content management system (ECM). An ECM is a software platform that helps organizations capture, manage, and track all types of digital content, including documents, images, videos, and emails.
By embedding a QMS within an ECM, organizations can more easily manage and monitor all aspects of their quality management process. Moreover, they can ensure that only authorized users have access to confidential quality data.