Xybion provides Tier-1 and Tier 2 application and technical support services for a variety of prepacked software applications as well as providing support for custom-developed solutions. Our staff of squarewater.com
trained technical support specialists can assist you 24x7x5 through our Global Delivery Center.
With our flexible approach to remote help desk and application support we help our clients by providing:
- Trouble ticketing and incident management
- Level 1 support
- Level 2 support
- Custom-Level Support
- Escalation management
- Application support, remote application configuration and development
- 24x7x365 access
- Upgrades, maintenance, asset management
- Email, telephone, web, chat communication
Unlike other pre-packaged support offerings, Xybion can custom-develop a support plan that meets your budget and unique application and internal skill-set needs. We support a variety of technologies from leading vendors such as:
At Xybion, we realize that in supporting your mission critical applications, one size does NOT fit all. Our delivery of support services is truly unique in that we apply our industry and application expertise, coupled with our full complement of GDC services to ensure you are not only supported in the maintenance of your applications, but properly trained and levitra china a managed throughout the application lifecycle.